Press Releases
Delta Dental Wins Innovator Award from National Software Company
OKLAHOMA CITY, OK – Dec. 1, 2008 – Delta Dental of Oklahoma’s efforts to radically improve insurance underwriting and reporting through technology has earned them a 2008 Sage Customer Award for Best Innovation in Customer Relationship Management (CRM) from nationally-known Sage Software. Delta Dental uses the company’s industry-leading SalesLogix customer relationship management software, which helps acquire, retain, and develop profitable relationships.
In 2007 Delta Dental of Oklahoma began working with the Sage software to reduce tasks that were being done by hand. "Rather than using valuable man-hours to create numerous documents, the company, with the help of a consultant, found innovative ways to automate time-consuming and costly processes," Delta Dental of Oklahoma’s Auditor Christina Short, said. "What once took a staff member 90 minutes to accomplish can now be done in about 20 minutes."
Prior to implementing the software, the non-profit organization housed nearly 25 years of active and inactive paper files and documentation for all clients. Now, the paper files have been scanned, renamed, attached, and stored electronically for instant access to the customer’s information and history.
Short said the new process has helped shorten rating efforts dramatically for current and prospective clients. What formerly took days to accomplish can now be done in a manner of minutes. At the same time it has greatly improved the accuracy of reports by eliminating the need to enter and re-enter figures by hand. Turnaround times to customers has dropped immensely, allowing more customers to be serviced with cleaner (and verifiably accurate information) in a shorter period of time.
Delta Dental has a long history of providing superior customer service. Keeping an eye on innovation is one way the non-profit organization continues to earn nearly perfect marks for service in surveys conducted by the company each year.
"We're very proud to be honored with a national award for innovation from a leading company like Sage Software," Delta Dental of Oklahoma President and CEO John E. Gladden, said. "This is a great example of how we always seek solutions to help provide the best products and services to our customers. But it's also a testament to our staff - they had the innovative vision and drive to make it happen."
About Delta Dental of Oklahoma
Headquartered in Oklahoma City, Delta Dental of Oklahoma is the oldest, largest and leading provider of dental benefits in the state. A not-for-profit corporation, Delta Dental services more than 650,000 eligible members and nearly 3,000 clients and customers – from individuals and small businesses to Fortune 500 corporations located throughout Oklahoma and nationwide. Through its charitable foundation, Delta Dental of Oklahoma has contributed nearly $2 million to help provide greater access to oral healthcare and education to all citizens of Oklahoma.
For More Information
Thomas J. Searls | Director of Corporate Communications | 405-607-2100 ext. 178
– or – 800-522-0188 ext. 178
